法诺为一家跨国投资银行开发了一个语音分析解决方案,用于转录客户互动,以监测销售和交易监控,并进行销售合规检查。
银行和金融受到监管和监督,以确保他们的所有销售行为都严格遵守监管标准。因此,银行和金融公司必须定期监测他们与客户的互动,并确保进行了适当的披露和尽职调查过程,以管理机构和客户的潜在风险。
Hundreds of millions of dollars of fines and compensations were levied on Hong Kong’s financial institutions every year due to breaches of such regulatory requirements. Currently, control teams would listen to sampled recordings (typically <5% of their total recordings) manually. However, such manual processes have been costly and ineffective.
有光科技开发了一个语音分析解决方案,以转录客户互动,进行合规检查,包括: